FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@implasticfree.com

SHIPPING

Q. Where do you ship from?

A. We ship from Amazon Australia’s warehouses located in Sydney and Melbourne.

Q. How long will it take for my items to arrive?

A. All orders made within Australia are subject to arrive within 3-7 business days depending on the address (5-7 for rural areas). 

Q. Is shipping FREE?

A. IMPLASTICFREE is a proud user of Amazon Australia’s world-class fulfilment services. Therefore, we are able to provide you with FREE SHIPPING for all orders over $49, or if you are an Amazon PRIME member for any order. Depending on your location, you’re offered Residential Express Delivery, Expedited Delivery, Priority Delivery, or Standard Delivery.   

Q. Do you provide international shipping?

A. Unfortunately, we do not provide international shipping at this moment in time.

Q. Where is your business located?

A. Our offices are located in Darwin, Northern Territory. 

Q. Which currency will I be charged in?

A. As your order will be processed by Amazon Australia Pty. Ltd., it will be in AUD.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@implasticfree.com

Q. How can I pay?

A. Amazon Australia accepts all major credit cards: Visa, Mastercard, Amex etc.

Q. Are our email addresses safe and be used in other third parties?

A. No. Here at IMPLASTICFREE, we take the protection of personal information very seriously. We will not use any of your personal information in any way for other third party websites for commercial, marketing or any other reasons. Please refer to our Privacy Policy. 

 

STRAW

Q. How do you clean the IMPLASTICFREE Telescopic Stainless Steel Straw?

Each straw comes with a custom made flexible cleaning brush with durable cleaning bristles. The brush is also telescopic and is stored in the case inside the straw.

We recommend simply rinsing your straw in warm soapy water between uses or drinking water through it, then cleaning at home with basic soap and water using your cleaning wand.

Our straw is also dishwasher safe.

 

Q. What material is the IMPLASTICFREE Telescopic Straw made of?

Our straw is made completely of safe, hygienic, food-grade grade 304 stainless steel materials. Contrary to other cheaper versions on the market, the internal straw seals are made of 303 Stainless Steel, not ABS plastic.

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